Support
The fastest way to reach us is WhatsApp. We answer during working hours.
How long does an order take?
It depends on the tailor and the piece — the lead time is on each tailor's page and on the piece itself, before you order.
Can I move my measuring appointment?
Yes. Message us on WhatsApp with your order number and we'll move it.
What if a ready-made piece is out of stock?
The tailor declines it with a reason, and the full amount goes back to your Fassel balance.
Where do orders arrive?
At the address you choose when ordering. Our own team delivers.